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Design Thinking for Services

10-12 March 2020

During the three days participants were guided through the entire process, from understanding a stakeholder group to discovering a need to creating a solution to address it. They did research, created insights, and prototyped and tested solutions. They left with practical tools to take back to work, including research methods, synthesis approaches, user journey mapping, rapid ideation, and experience prototyping techniques.

eval Mar2020



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Futurecasting with Design Thinking Tools

7-8 November 2019

During the 2-day workshop participants learned how to use Scanning and Impact Wheels to
analyze the disruptive potential of global trends and the technologies that shape future needs. They also used the Impact Matrix to explore alternative versions of the future and to uncover new opportunities for growth and innovation. Participants included engineers, managers and marketing leaders from the textile industry, education, social services, and startups.



Sensory Design

24-25 June 2019

The 2-day advanced workshop enabled participants to imagine and create products, environments, services, and experiences for all the senses. The exercises explored the body and its surroundings as interactive environments. Participants included country managers and managing partners, senior product engineers, product managers, marketing directors and business consultants from the food industry, product manufacturing, consulting services, and financial information services.


Service Design and Change Management

22-23 November 2018

The 2-day advanced workshop enabled the 25 participants to understand how to put key service design tools into practice in designing relevant service propositions that bring value to their business and their customers. Participants included business owners and general managers, services & applications officers, business consultants, organizational development managers, user experience specialists and marketing managers from almost all business fields.


Principles and Practice of Design Thinking

21-23 June, 2018

The 3-day, hands-on workshop introduced the 19 participants to the concept and practice of design thinking for services, processes, and products. It guided them through the entire process, from understanding a stakeholder group, discovering a need, and creating a solution to address it. Participants included operation and customer service heads, digital project coordinators, HR managers, heads of marketing and client experience, ICT project managers, and management consultants from a wide range of sectors including banking, telecoms, publishing, digital services, information technology, and maritime.


Service Design Thinking

8-10 February, 2018

This 3-day, hands-on workshop enabled the 24 participants to understand service touchpoints across a wide range of channels from apps and physical devices, to direct human interactions, and to effectively and rapidly develop prototypes across all of them. Participants included user experience architects, directors, software engineers, division heads of research, digitization, and corporate restructure, as well as management consultants, all from a wide range of sectors including graphic design and banking. During the workshop and through team-work, 192 new ideas were developed and 6 projects were completed.